As an ESA provider we process Superstream data on behalf of an SMSF when a contribution, rollover or release authority is made to your SMSF using our ESA.
SuperStream is the way businesses must pay employee superannuation guarantee contributions to super funds. With SuperStream money and data are sent electronically in a standard format.
An ESA is mandatory for an SMSF to be Superstream compliant and receive contributions, rollovers and release authorities. The ESA handles the Superstream part of the process which is equally as important as the payment side for without the Superstream part of the process, the payment won't be processed.
For more information on ESAs in general please see the below link from the ATO:
https://www.ato.gov.au/super/superstream/self-managed-super-funds/electronic-service-address/
As an ESA provider, we process Superstream data such as contribution remittance advice or rollover requests - we do not process or receive payments on behalf of SMSFs at any point in the process.
If there is an issue or a concern regarding a payment, please reach out to your employer (for contributions) or the other superfund (rollovers) for assistance.